Refund and Cancellation Policy

Non-Refundable Subscriptions

All paid trial, monthly, and short-term subscriptions (including but not limited to quarterly, half-yearly, or custom-duration plans) are non-refundable.

LeadPixie provides a 1-day free trial, during which users can explore the product features, workflows, and supported environments. By upgrading to any paid subscription, you acknowledge that you have reviewed and accepted the product capabilities, limitations, and terms as disclosed on the website at the time of purchase.

Annual Subscription Refund Policy (First-Time Customers Only)

If you are subscribing to a LeadPixie annual plan for the first time, you may request a refund within 7 days from the date of the first payment only in the event of a verified technical issue directly attributable to LeadPixie’s core platform that prevents access to core features explicitly described on the LeadPixie website at the time of purchase.

Exclusions

Refunds will not be granted for issues arising from, including but not limited to:

• Third-party services, APIs, integrations, or providers (including WhatsApp, telephony services, payment gateways, cloud providers, social media platforms, or any external vendors)
• Downtime, limitations, policy changes, restrictions, or service disruptions imposed by third-party providers
• User device limitations, browser incompatibility, operating system constraints, network connectivity issues, or poor system performance
• Unsupported platforms or environments, including iOS devices or iOS-based browsers, unless explicitly stated as supported
• User-side misconfiguration, incorrect setup, misuse, or lack of technical proficiency
• Business outcomes, sales performance, lead quality, or unmet expectations

Determination of whether a technical issue qualifies for a refund shall be made solely by LeadPixie’s technical team after internal verification.

Refund Processing Terms

• In approved cases, LeadPixie will retain 20% of the annual subscription fee or an equivalent amount representing usage, onboarding, training, support, customizations, or any other man-hours already availed.
• The remaining amount will be refunded.
• No refund requests will be entertained after the 7-day refund window, under any circumstances.

Refund Request Process

To be considered valid, refund requests must strictly adhere to the following:

• The request must be submitted within 7 days from the date of first payment
• The request must be sent only via email to support@leadpixie.in
• The email must be sent from the registered account email ID
• The request must include the account name, registered phone number, and payment reference details
• Refund requests made via WhatsApp, phone calls, social media, or any other channel will not be accepted

Renewals and Subsequent Annual Subscriptions

Renewals, upgrades, or second-time annual subscriptions are strictly non-refundable. By renewing your subscription, you acknowledge that the service meets your requirements.

Cancellation Policy

You may cancel your subscription at any time. However, no refunds will be issued except as per the first-time annual subscription policy mentioned above. Cancellation stops future billing but does not entitle you to a refund for the current billing period.

For any queries, please reach out to support@leadpixie.in.